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Solved
R8500 Reboot Loop
I have the R8500 router and starting last night it went into a reboot loop. The issues started a couple of days ago when my 5Ghz channel would no longer connect. I was able to still use WiFi with t...
Thanks for the response. Everything is working again. I had tried several things including rebooting the router and trying to release/renew the IP. When I plugged directly into my cable modem everything worked.
What fixed it though was when I reconnected everything including the router (still no connection) and then went through the Xfinity mobile app and sent a reset signal to my modem. That somehow made a difference and the Netgear control panel then showed IP and DNS info from Comcast. I am not sure why that mattered since my cable modem wasn't the problem but after doing a reset, it also populated the network information into the router and I was back online. I've never run into this issue before so hopefully this is the permanent fix.
Welcome to the community, markblair
I suggest that you contact support and explain the issue you're having to diagnose if the unit is faulty.
Ask them to do a hardware check on your unit.
Thanks for the response. Everything is working again. I had tried several things including rebooting the router and trying to release/renew the IP. When I plugged directly into my cable modem everything worked.
What fixed it though was when I reconnected everything including the router (still no connection) and then went through the Xfinity mobile app and sent a reset signal to my modem. That somehow made a difference and the Netgear control panel then showed IP and DNS info from Comcast. I am not sure why that mattered since my cable modem wasn't the problem but after doing a reset, it also populated the network information into the router and I was back online. I've never run into this issue before so hopefully this is the permanent fix.
I am hoping that too. Thank you for updating the thread.