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markblair's avatar
markblair
Aspirant
Apr 24, 2017
Solved

R8500 Reboot Loop

I have the R8500 router and starting last night it went into a reboot loop.  The issues started a couple of days ago when my 5Ghz channel would no longer connect.  I was able to still use WiFi with t...
  • markblair's avatar
    markblair
    Apr 26, 2017

    Thanks for the response.  Everything is working again.  I had tried several things including rebooting the router and trying to release/renew the IP.  When I plugged directly into my cable modem everything worked.

     

    What fixed it though was when I reconnected everything including the router (still no connection) and then went through the Xfinity mobile app and sent a reset signal to my modem.  That somehow made a difference and the Netgear control panel then showed IP and DNS info from Comcast.  I am not sure why that mattered since my cable modem wasn't the problem but after doing a reset, it also populated the network information into the router and I was back online.  I've never run into this issue before so hopefully this is the permanent fix.