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Forum Discussion
Solved
R8500 security alert email.
Is the recent email I received legit? Subject line "Web GUI Password Recovery and Exposure Security Vulnerability"
The announcement is NOT user friendly for people who are not tech experts.
It makes NO sense to us. Thus, it raises questions about whether it is a scam.
What the heck is a web GUI password?
Netgear should NOT use techy terms and abbreviations when informing customers about problems.
I have no idea what this is. I don't understand the announcement. I have no idea about the consequences. That's how bad the message sent to customers is. Thus, most people like me will likely ignore it.
VirginiaUser Thank you for your valuable feedback. Let me forward this to our management team.
Yes please. I agree completely with VirginiaUser. I have no clue how to change my router password (Netgear Genie logs me in automatically every time I launch it), nor have I found any step-by-step instructions on how to disable romote access. I saw a step-by-step answer somewhere on your site for changing the router password, but the Genie screenshots in that answer look nothing like my Genie interface. I see no "Advanced" tab under Router Settings. Grrr.