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R8500 WAN port will not negotiate to 1000/Full
Disclaimer, this is my second R8500, my first was RMA'd for a totally different reason. None the less, I recently upgraded my broadband from 100/10 to 300/30Mbps so I don't know how long this issue ...
There is another type of reset you can try and it might help. Hold in the reset button until the reset occurs three times. Hold in the reset button until you see the power light turn orange and start to blink and keep holding it in until it cycles like that three times. It worked for me and has worked for others.
If this doesn't work maybe one of the moderators can help you get a RMA. ElaineM
The wan should isolated from the lan ports
ports 1 &2 can tied together as one port in the setup of the router
ports 3 to 6 are just normal lan ports
You must have some thing wrong with wan and ports 1 and 2 for only 100mb connection.
You tried a couple of resets
May be a firmware issue of some type.
Since 1 gb connections require 4 twist pairs of the lan cable.
A hardware issue would mean that these three ports never worked right and have the same problem letting them only read two of the four twist pairs strange.