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R8500 WAN port will not negotiate to 1000/Full
Disclaimer, this is my second R8500, my first was RMA'd for a totally different reason. None the less, I recently upgraded my broadband from 100/10 to 300/30Mbps so I don't know how long this issue ...
There is another type of reset you can try and it might help. Hold in the reset button until the reset occurs three times. Hold in the reset button until you see the power light turn orange and start to blink and keep holding it in until it cycles like that three times. It worked for me and has worked for others.
If this doesn't work maybe one of the moderators can help you get a RMA. ElaineM
Thanks, I've actually gone back and forth between an SB6180 and the CM600 while troubleshooting, each time having the modem offline while on the phone with Cox to reprovision as their self-service does not work in my area.
The modem would be powered off while I'm reading off the C/SN and MAC and it'd come online and reset when Cox sent a hit to provision.
The modem would be powered off while I'm reading off the C/SN and MAC and it'd come online and reset when Cox sent a hit to provision.
I wish the best of luck with the problem with the wan port of your router.