Forum Discussion

Aspirant

Jul 13, 2023

R8500

Hi, Good old spectrum just "updated" their system....oh, joy. Their tech who came out said that calls went from 250 a day to 1500 starting 2 months ago with the upgrades, which is when i noticed th...

Chas2

Aspirant

Jul 13, 2023

Hi,

thanks for response, however i did hard power downs, reset button on router but the one thing their tech and i didn't do was bypass the router, duh.... and guess what....worked great...hard wired lap and got 371Mbps, 100 desk top old dell...can not log into router with ip and not seeing internet although led says it does so can't use web site.

is this what happens when bricked? anything i can do or use it as a doorstop?

using an old linksys for now.

FURRYe38

Guru - Experienced User

Jul 13, 2023

Did you factory reset the R8500 with it not connected the ISP modem and see if you can complete the setup wizard. You can manually set it up with a PC and web browser.

What Firmware version is currently loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.