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Forum Discussion
R9000 : Plex server : Not available outside your network
I'm not sure whether this is a Plex issue or a Nighthawk issue, so I'm posting in both community forums. Does anybody have external access to the Plex server on their Netgear Nighthawk X10 R9000 ...
I don't have a R9000 but I have used plex for years.
What modem do you have?
have you went through this guide?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
Hi plemans, thanks for your reply! Yes, https://support.plex.tv/articles/200931138-troubleshooting-remote-access/ is actually the last article/guide I went through before giving up and deciding to post my question.
With regards to the troubleshooting guide, I've confirmed that UPnP is on (I toggled it off and then on again, just in case). Since my server is the router, itself, I cannot configure manual port forwarding to it. The router does not allow a target of itself for forwarded ports. Because it's the router, it has a static IP address. What I find interesting is that Plex shows both the internal/private and external/public addresses as the same (instead of 192.168.1.1 for internal and the public IP for external). Lastly, when I curl ifconfig.co or hit myexternalip.com or any other public IP reporting site, I get the same IP address assigned to my router's WAN port, so I'm fairly certain I'm not dealing with a double-NAT issue.
I've got a Gig connection on Spectrum; the cablemodem is a Motorola E31T2V1 in bridged mode, if anyone thinks it matters.
I'm really lookig forward to any information that will allow me to access my Plex server media from outside my home network.
Has it ever worked outside of the home?
Have you tried uninstall/reinstall of plex?
Hi plemans , I keep losing my post. Let me try it without the code blocks and screenshot.
I hadn’t tried accessing my Plex Media Server (PMS) from outside until last weekend, so I can’t say if remote access to the PMS content ever worked. Considering the present issues, I would guess it never did. I’m now fairly certain that I’m looking at a router configuration issue, rather than a Plex issue.
When I run a portqry from inside my home network, the router is listening on 32400/tcp. However, when I run the equivalent netcat from outside my home network, the router is not listening on 32400/tcp. Therefore, it makes sense that the Plex content is unavailable remotely.
I'm still suspicious of the IP address configuration in the Plex Media Server - R9000 Remote Access tab. It shows that the Private IP address is the same as the Public IP address. Since the router is hosting the PMS, the Private IP address should be 192.168.1.1, not the Public IP address bound to the router's WAN interface.
I'm well beyond my warranty period, so I can't get support from Netgear. /sigh