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Forum Discussion
R9000 : Plex server : Not available outside your network
I'm not sure whether this is a Plex issue or a Nighthawk issue, so I'm posting in both community forums. Does anybody have external access to the Plex server on their Netgear Nighthawk X10 R9000 ...
Has it ever worked outside of the home?
Have you tried uninstall/reinstall of plex?
Hi plemans , I keep losing my post. Let me try it without the code blocks and screenshot.
I hadn’t tried accessing my Plex Media Server (PMS) from outside until last weekend, so I can’t say if remote access to the PMS content ever worked. Considering the present issues, I would guess it never did. I’m now fairly certain that I’m looking at a router configuration issue, rather than a Plex issue.
When I run a portqry from inside my home network, the router is listening on 32400/tcp. However, when I run the equivalent netcat from outside my home network, the router is not listening on 32400/tcp. Therefore, it makes sense that the Plex content is unavailable remotely.
I'm still suspicious of the IP address configuration in the Plex Media Server - R9000 Remote Access tab. It shows that the Private IP address is the same as the Public IP address. Since the router is hosting the PMS, the Private IP address should be 192.168.1.1, not the Public IP address bound to the router's WAN interface.
I'm well beyond my warranty period, so I can't get support from Netgear. /sigh
Have you tried a simple factory reset and reinstall?
No signs here of a workable open port 32400/TCP on the WAN/Internet interface on the R9000, too. Must admit have rolled back to regain shell access (of course).
schumaku wrote:No signs here of a workable open port 32400/TCP on the WAN/Internet interface on the R9000, too. Must admit have rolled back to regain shell access (of course).
But do you have remote access to your Plex media content?
"Rolled back to regain shell access." SSH shell access? How do you get that? I've often wished I had command-line access to the router for quick, simple actions.
plemans wrote:Have you tried a simple factory reset and reinstall?
No, I haven't tried a factory reset. I spent way too much time last week on this. I may try a reset next week.
With so many video sources availble (Fire TV Recast, Netflix, Prime Video, Hulu, etc.), I may just consider the Plex solution a home-only solution; after all, I've had this capability for years, and I only tried it out last weekend. I also have a Plex Media Server on my Shield TV Pro, but I never tried using it, because I keep an always-on VPN connection on it, so I know I'd be looking at a double-NAT situation on it. Maybe, I'll turn off the VPN, since I don't use the other video source often, or maybe I'll install a Plex Media Server on one of my Fire TV Sticks.
I hate to let this thing beat me, but I've got options, so I'm not going to get consumed by it. LOL Thanks for your support!
