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Twwphd's avatar
Twwphd
Aspirant
Oct 30, 2017
Solved

R9000 5GHz visible but cannot connect. 2.6 band is fine

Had XBox S and new Samsung UHD 65 connected via 5GHz and had worked fine until a month ago. My Samsung Note5 gets an "authentication error" and fails to connect as well.   The R9000 has the latest ...
  • ElaineM's avatar
    ElaineM
    Nov 06, 2017

    Try to factory reset the router and see if that will help.

    Resetting will wipe out all the settings of the router, so you will need reconfigure it after.

    You may want to use backup and restore feature for easy reconfiguration.