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Twwphd's avatar
Twwphd
Aspirant
Oct 30, 2017
Solved

R9000 5GHz visible but cannot connect. 2.6 band is fine

Had XBox S and new Samsung UHD 65 connected via 5GHz and had worked fine until a month ago. My Samsung Note5 gets an "authentication error" and fails to connect as well.   The R9000 has the latest ...
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Nov 06, 2017

    Try to factory reset the router and see if that will help.

    Resetting will wipe out all the settings of the router, so you will need reconfigure it after.

    You may want to use backup and restore feature for easy reconfiguration.

     

     

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Nov 03, 2017

Have you tried changing the wireless channel?

Will you experience the problem if you downgrade the firmware?

 

Twwphd's avatar
Twwphd
Aspirant
Nov 03, 2017

I don't know what/how "changing wireless channel" means.

 

I had problem before I installed latest firmware.