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R9000 DROPPING WIFI EVERY 15-20 MINS
Neatgear Nighthawk R9000 X10
Firmware V1.0.4.12
QoS is already turned off (was never set up)
Wifi randonly drops off for about 30 secs about every 15-20 mins. This is mostly noticable on the 2....
Update:
Nothing I tried fixed the issue and I got really tired of spending so much time trying to fix it that I returned it and made a switch to a different brand...
Unless you've explicitly disabled smart connect, smart connect is enabled on 1.0.4.12 (the default).
If you haven't explicity disabled smart connect, do so and see if it helps.
If you have already done so or disabling didn't fix your issue, you can revert to the 1.0.4.2 firmware available on the R9000 download page.
I have found that for 1.0.4.12 disabling smart connect helps tremendously but does not fully resolve the issue (you still get occassional ping spikes on the 5GHz but no packet loss). I found that rolling back to 1.0.4.2 fixed all of my problems perfectly. I don't advocate moving to old versions of firmware unless you absolutely have to due to security concerns. Thus, my suggestion of try getting the 1.0.4.12 firmware to a usable state until the next release is ready which will have the fixes for these issues.
Under 'Wireless Setup' in the Advanced tab, 'Enable SmartConnect' is unchecked. Is there another place to disable SmartConnect?
I have noticed that playing some multiplayer games or doing a multi-party web conference via Skype for Business will trigger the 5g drop reliably. I don't want to load an older firmware as it has security vulnerabilities that are in the wild. This is truly awful for such an expensive piece of hardware.
Thanks for your help!
I think there is some mis-information here that is causing confusion.
I also have a R9000 and I get drops on BOTH the 2.4 and 5 GHZ and BOTH drop at the exact same time, or within 2 seconds of eachother. so its not a 5 ghz only issue or a 2.4 ghz only issue.
Secondly, I do not have "Enable Smart Connect" on, and never have ever, 0% so it has nothing to do with Smart Connect on my router.
Third, I turned OFF "Enable HT160"
I have MU-MIMO on, but not sure it matters...
I also am on 1.0.4.2 guess what. Drops on BOTH 2.4 and 5GHZ... although much less frequently as the latest firmware.
I had Dynamic QoS on... turned it off.. not sure its making much difference... still have drops.
I have "Enable WMM" on, for both 2.4 and 5ghz. haven't tried turning this off but who knows.
The bottom line is, for me, I can make this thing bomb if i stress it. Download a huge file, open your streaming Apple TV (directTV now) 2 TVS, open a streaming video camera from a security cam. I can crash the WIFI pretty quick. I almost feel like its more to do with the amount of data / bandwidth / or the way its handling all this data that causes the crashes to happen more, but I dont know.
I have a 100% brand new router in the box from netgear, about to open it up and swap mine with that one. Going to see how it does.. Probably will backup my config and restore my config and see if its happening, if it is, we know its not the routers and more the Firmware or settings but its worth a shot.
- Zurchi,
You are describing my problem EXACTLY.
I had a Netgear router a long time ago, had LOTS of issues, dumped it within a month, and swore I'd never get another Netgear...
I should have followed my own advice. The issue that I am working with Netgear on ONLY affects the 5GHz network. It does not affect the 2.4 nor wired connections. Enabling smart connect is what makes the problem occur. My 1.0.4.2 has been rock solid under extreme load (I have well over 20 devices, 900/900 internet, and have no issues gaming while other devices stream 4K video). My 1.0.4.12 with smart connect disabled was relatively stable (ping spikes now and then on the 5GHz only).
Enabling smart connect on 1.0.4.18 has reproduced the 5GHz connection loss with 2.4GHz and wired connections remaining stable with the only load being my ping tests and a single game.
Your issue (as in you are losing everything) is a different beast that I have not been able to reproduce. Please register your new device and open a support ticket with Netgear with any logs/data you can collect. I've pointed NetGear at this thread before, so it might not hurt to do so again in case your issue is in some way related to mine. It is worth noting that I have Dynamic QoS disabled, but WMM is enabled.After reverting to the 1.0.4.2 FW, my connection drops seem to have stopped. I did further testing and determined that on 1.0.4.12 when doing a multi-party connection (Skype for Business or certain online games), the router seemed to drop the 5g session with that client while keeping the overall 5g channel running. I could connect via my phone to 5g even as my laptop connection was dropped.
Netgear support will not do anything as I am outside of my 90-day purchase window. It's awesome to have spent over $400 on a total piece of junk.
- Well hopefully this new firmware that is being worked on by Netgear will fix these issues. I am now trying out the beta firmware and so far so good. I installed it yesterday and haven't had any issues with disconnects since I installed it. I used to get disconnects from my nest hello and my Google homes as well as wifi gaming. Haven't tried the wifi gaming yet since I just went wired for that but hopefully that gets fixed too. I'll run some tests in a day or two. 👍
well they sent me a brand new router in the box 100% and when I got it and re-installed my backup I have the exact same issues, drops on both 2.4 and 5g using 1.0.4.2 so its obviously not the router and its the firmware... that or its EVERY router ;) and the firmware.
