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R9000 Resets on Reboot
Hey guys,
I upgraded my router's firmware to 1.0.4.28 today (was 1.0.4.26 before), and it now keeps reset the whole setting everytime after rebooting the device. I can't even restore my settin...
- It also did the same thing to mine, an hour and 26 minutes later with Berger’s tech support and then making me do a reimage and reset on the router 3 times over the phone (yes I tried all that before I called including downgrading also) they finally decided they would RMA this one. It ran perfectly fine on 1.0.4.26 but this upgrade trashed something internally and there doesn’t seem to be any coming back from it. Good luck!
I am experiencing the same issue, since the 1.4.28 firmware update the router goes through initial setup every reboot. This problem is still not resolved even though this is marked with a solution.
That’s because the solution is to put in a warranty rma form and go through all their over the phone tech support so they will RMA your router and ship you a new one
Thanks. I understand that. However, for those of us that are outside of the 90 day window and have no phone, chat or email support but do still have Hardware support. This is not a reasonable option. Posting a link to the RMA form with a pre-appoved / reason code would be helpful. Having to returning a router and wait for replacement because the company pushed a firmware update (my auto update is turned off but I still got the update!!) is unacceptable IMO.
I don't know if I understand your words correctly, since as long as your 180-day hardware warranty is not expired, you may get yours replaced like we did, you can go to your user's homepage, click "My Support" on the left, choose "CONTACT SUPPORT", then choose "Get help on my NETGEAR product", fill in the details and they will give you a case number and tell you to call them within 24 hours. Then you just call the number they provided and give them the case number you just got, you need to tell the agent that you upgraded the firmware to 1.0.4.28 and now has the problem, it was fully functional. When the agent want to do some uncessary troubleshooting thing (like flashing different firmware versions), you can tell him you tried and that didn't work, so he probably wont waste you too much time on that. If you are lucky, after 40 minutes or so, he will probably "have tried all the possible solutions" and finally ask his supervisor for RMA Approval. Then they will send you an email for RMA instructions.
I didn't know we have this hardware support that can get things RMA'd until acydfyre told me that. But I'm completely agree with you that this firmware update is ridiculously unreasonable, they even have this firmare on their website by now (Mar. 19). They really need a lesson on "responsiblity".
There seems to be a good amount of us here having issues, many i presume out of warranty periods. So, if this did compromise the storage, where does that leave us? And does Netgear monitor the community?
I feel like this is the WORST $400 ive spent on device, and this is already a newly RMA'd router. Less than 6 months. But, since they go by original purchase date, warranty (90 / 180) doesnt apply to me. Linksys/Asus time?
I tried contacting their online help service and the ticket number did not appear on the screen- not really user friendly since they only offer a 24 hour window to contact by phone WITH the ticket number.
By accident, I think I ran into something that may be related. I had to turn off my Synology box that was connected with the LAG link aggregation option on the router. After I powered the router back on (with Synology off), it booted normally and I was able to restore from my backup file which I hadn't been able to do successfully before.
For those that are using LAG, try turning off the device using that connection before restoring from the backup configuration file. I'm curious if this is a fluke and the router is still dead or dying.