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Solved
R9000 Resets on Reboot
Hey guys,
I upgraded my router's firmware to 1.0.4.28 today (was 1.0.4.26 before), and it now keeps reset the whole setting everytime after rebooting the device. I can't even restore my settin...
- It also did the same thing to mine, an hour and 26 minutes later with Berger’s tech support and then making me do a reimage and reset on the router 3 times over the phone (yes I tried all that before I called including downgrading also) they finally decided they would RMA this one. It ran perfectly fine on 1.0.4.26 but this upgrade trashed something internally and there doesn’t seem to be any coming back from it. Good luck!
That’s because the solution is to put in a warranty rma form and go through all their over the phone tech support so they will RMA your router and ship you a new one
I tried contacting their online help service and the ticket number did not appear on the screen- not really user friendly since they only offer a 24 hour window to contact by phone WITH the ticket number.
By accident, I think I ran into something that may be related. I had to turn off my Synology box that was connected with the LAG link aggregation option on the router. After I powered the router back on (with Synology off), it booted normally and I was able to restore from my backup file which I hadn't been able to do successfully before.
For those that are using LAG, try turning off the device using that connection before restoring from the backup configuration file. I'm curious if this is a fluke and the router is still dead or dying.