Forum Discussion

Aspirant

Dec 23, 2022

Solved

R9000 X10 Dropping Connection Speeds

Hello, so I am about to buy a new router because I cant figure it out whats going on with my router. X10 R9000 works most of the time but also at reduced speeds. I do have a gigabit connection never ...

Kitsap
Dec 23, 2022
That 100M/Full status on the WAN port should be the current focus.

I am going to push again to make certain your cables are good.

Also, Ethernet port hardware has been known to go bad over time. Either in the router or the modem.

Is the firmware current? Both modem and R9000.

How long has it been since your modem has been reset?

Kitsap

Master

Dec 23, 2022

leandroestacio wrote:
Hello, so I am about to buy a new router because I cant figure it out whats going on with my router. X10 R9000 works most of the time but also at reduced speeds. I do have a gigabit connection never reach it but its ok, when it works I get around 750-900mbps but lately I find myself sitting at 80mbps until I restart the router. As soon I restart it, it goes back to full speed but sometimes takes a while other times takes couple minutes to go right back to a slow connection. Also Im running testes on a wired desktop pc.

pls help?!

What is the brand name and model number of the gateway device that is connected between your R9000 and your ISP?

Are you sure your Ethernet cable between your R9000 and the gateway is good? Did you try a different one?

Have you connected your PC to the R9000 through a different output port and run the throughput tests?

What web site are you using to run the throughput tests? Recommend you use the native Ookla application for your computer operating system.

leandroestacio

Aspirant

Dec 23, 2022

Heloo thank you for such a quick reply. So Im using xfinity/comcast as internet provider, the modem Im using is a motorola SB8200, all wired connection, tried to move ports to no success. One thing I noticed looking at show statistic is that when the problem occurs WAN status goes to 100m/full as soon I restart and its working as it should its set to 1000m/full. Some how the router is going down to 100m on WAN. Which I dont know how to fix it.

This is after a restart and its working as normal.

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	1000M/Full	17423	118279	0	14321	374584	00:06:40
SFP+	Link Down	0	0	0	0	0	00:00:00
LAN 1	1000M/Full	9736	6912	0	11911	2829	00:06:29
LAN 2	Link Down	00:00:00
LAN 3	1000M/Full	00:06:29
LAN 4	1000M/Full	00:06:27
LAN 5	100M/Full	00:06:29
LAN 6	100M/Full	00:06:31
2.4G WLAN b/g/n	800M	9962	14563	0	3229	4729	00:06:22
5G WLAN a/n/ac	1733M	154151	67193	0	390217	36674	00:06:19
WLAN ad	4.6Gbps	0	0	0	0	0	00:06:12