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Forum Discussion
R9000
I am thoroughly disappointed and disgusted that my router stopped working. After the last update, the router doesn’t even show up or connect. I think it’s absurd to pay $400 for such a poor product . ...
I’m using an old windstream modem. A new one is supposed to be on the way, but the modem is working just fine.
The LED’s are on and solid blue
I am unable to access the router at all.
I had updated the firmware on my iPhone. If I do it on my computer I’m afraid that I will need instructions.
Thank you kindly, my frustration got the best of me, however I’m still extremely dissatisfied with Netgear. I invested in their product like so many others, yet for them to provide little to no support and read that the support and firmware is being shipped out to 3rd parties with bad updates is just a signal to wear society is today. I’m sure that stockholders don’t experience any of these issues
The LED’s are on and solid blue
I am unable to access the router at all.
I had updated the firmware on my iPhone. If I do it on my computer I’m afraid that I will need instructions.
Thank you kindly, my frustration got the best of me, however I’m still extremely dissatisfied with Netgear. I invested in their product like so many others, yet for them to provide little to no support and read that the support and firmware is being shipped out to 3rd parties with bad updates is just a signal to wear society is today. I’m sure that stockholders don’t experience any of these issues
Have you tried factory resetting the r9000? (push and hold reset for 7-15 seconds while its powered on)
Is this a new purchase or have you had it for a while?
Do you know what windstream one it is? I don't have windstream but i thought they tended to use modem/router combo devices which can cause a double nat.
https://kb.netgear.com/30186/What-is-Double-NAT
- I just tried the reset button. When I try to connect via my iPhone ( which has the lastest version downloaded this morning at my neighbors) I tried to set up a new system and the router “netgear 60 doesn’t even show up and it can’t connect
Do you have a computer with an ethernet port?
Try hardwiring into it for setup.
Also, when you reset, did you push and hold reset for 7-15 seconds?
Is the 2.4ghz/5ghz led on? What color is it?
the ethernet cable straight to my computer from the router or the modem? I'm confused by your suggestion, sorry. I have a mac and there isn't any place for an ethernet cable.
Trust me, I held the reset button for 7-15 seconds, I timed it.
The color on led is blue.
Nothing, no device is picking up the router anywhere.