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PhookMi's avatar
PhookMi
Aspirant
Jul 12, 2023
Solved

r9000

I have the R9000 Nighthawk router, everything was working fine till this morning.  2 connected desktop PC's have no internet at the ethernet point, WIFI is fine all around the house, but no internet ...
  • FURRYe38's avatar
    FURRYe38
    Jul 12, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 12, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

PhookMi's avatar
PhookMi
Aspirant
Jul 12, 2023

Update: 

 

I took all those steps, but still no internet, I called ISP to investigate as even a direct connection to PC with modem yielded no internet, they logged into modem and apparantly some code was corrupted on their end, they fixed it and I was back online!!!!!!

 

I appreciate your help FURRYe38