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MortJared's avatar
MortJared
Aspirant
Oct 15, 2021

RAX45 Can't change DNS Servers

RAX45

Firmware Version V1.0.2.82_2.0.50

We use web content filtering through a DNS server (or used to until we replaced our router), However I am unable to change the DNS settings on this router.  The option to "use these DNS servers" is unselctable.  I can click and click on it and it doesn't to anything.  I can fill out the servers, but still unable to select the option to use them. When I select "apply" or "test" it does something for 30 seconds thens comes back to the screen with no changes saved.

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 16, 2021

    what modem/gateway are using? 

    are you using the IPv6 settings? 

    • MortJared's avatar
      MortJared
      Aspirant
      Oct 16, 2021

      Modem is supplied by my ISP it is a Motorola Surfboard SB6180

      I am not using the IPv6 settings on the router.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Oct 16, 2021

        If you factory reset the router and reinstall, does it work?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 16, 2021

    Is Armor enabled on the routers web page? 

    What browser are you using? 

     

    MortJared wrote:

    RAX45

    Firmware Version V1.0.2.82_2.0.50

    We use web content filtering through a DNS server (or used to until we replaced our router), However I am unable to change the DNS settings on this router.  The option to "use these DNS servers" is unselctable.  I can click and click on it and it doesn't to anything.  I can fill out the servers, but still unable to select the option to use them. When I select "apply" or "test" it does something for 30 seconds thens comes back to the screen with no changes saved.