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Forum Discussion

Raishaun's avatar
Jan 02, 2022
Solved

RAX50 AX5400 no internet connection

My RAX50 just randomly lost internet connection. Internet light is solid red. Since this has happened I've fsctory reset countless times. I managed to find out the nighthawk app was preventing it fro...
  • plemans's avatar
    Jan 02, 2022

    The cm1200 has 4x ethernet ports. But comcast only supports 1 device connected to it. 

    So try this. Power off the router and the modem. Disconnect the coax from the modem.

    Wait 2 minutes. 

    Connect the coax back to the modem and power it on. 

    Wait 2 minutes. 

    Connect port 1 on the modem to the wan port on the router. 

    Power the router on. 

    Wait 2 minutes for it to fully boot. 

    Attempt setup/using the router. 

     

    Make sure to only have 1 device plugged into the cm1200.