NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
togatoga
May 22, 2018Guide
"Attached devices" and "Access Control" not working on Nighthawk X10
Hoping someone can help before I give up and send this router back. Router setup was routine. I do not protect my home network with a password; rather I use a MAC access list, which worked with my ...
- Aug 07, 2018
ChristineT DarrenM I was able to change names and status from allowed to block and remove (null) devices.
Some of the devices had proper description as long as they were offine, as soon as they were connected to router the name was replaced with "n/a". In some cases I was able to fix the name in Access Control. In couple cases the name change was not being saved. In those cases I've used Connected Devices and the name was accepted.
Also changing device type in Connected Devices works. The Genie App still doesn't recognize the proper types of some devices. For example my iPhone type is set to iPhone and in Genie App is shown as Arlo.
That's it basically, both Access Control and Connected Devices are accessible again and working as intendet. Thanks.
bbaraniec
Jul 28, 2018Luminary
Thank you for link, I was able to successfully update router. Unfortunately it did not fixed my issue. I assume that factory default is required which btw is very poor solution. Anyone tried to do backup, factory default and restore backup? Do we know if that will work?
Can we get some official response from Netgear?
ChibiKev
Jul 28, 2018Tutor
The factory reset is required for it to take into effect.
- bbaraniecJul 28, 2018Luminary
What really bothers me:
1.0.4.2 is realesed 18th May 2018
First post in this topic is 4 days later. Over month later Netgear provides some hush hush RC firmware that prevents the issue if it still isn't broken.
Another month goes by and still no official release. How many users could have been "saved"?
ChibiKev are you Netgear employee?
- ChibiKevJul 28, 2018Tutor
I'm not, I'm just saying the procedures of solving the issues.
If you read what I sent before, you would have seen that after you install the firmware, you have to reset your router.
I also sent a screenshot of the Netgear representative that helped me solve the issue.
- bbaraniecJul 28, 2018Luminary
Right, I got confused here somehow. Anyway, Netgear wants you to factory default every single firmware update. I'm still hoping this can be fixed without it.