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Forum Discussion
Solved
Dropped connections
Firmware v. 1.0.9.64
I've been experiencing dropped connections routinely throughout the day. I'm on DSL with an cat7 ethernet cable going from modem (SmartRG) to R7000 and this has worked fine fo...
fdevans, Mondoman. that level of firmware is quite problematic for many. All sorts of problems, yet some have no problem.
NG Moderators have suggested in the past to go back to the V1.0.9.42 firmware release. Most people who have done that report that the problems they had were resolved.
When/if NG should release a new level of firmware I suggest you look in the forum to see if it is stable before installing.
I"m seeing the same issues and have had 2.4 turned on from the start. This started with the V1.0.9.64_10.2.64 of the firmware and it's consistent throughout each day.
fdevans, Mondoman. that level of firmware is quite problematic for many. All sorts of problems, yet some have no problem.
NG Moderators have suggested in the past to go back to the V1.0.9.42 firmware release. Most people who have done that report that the problems they had were resolved.
When/if NG should release a new level of firmware I suggest you look in the forum to see if it is stable before installing.
Thanks for the reply. Netgear actually contacted me and is sending a new router. They are paying for shipping both ways. I'm pretty impressed with their customer support at this point. If the new router has the same problem I'll try reverting to a previous update like you mentioned. Thanks for taking the time to reply.
Thanks, that's great advice. Netgear is actually sending me a new router since it powered off and on by itself. I'm impressed with their customer support. If the new router has the same problem I'll try reverting to a previous firmware update. Or possibly if it works I'll just leave it alone completely. Thanks for replying.
Be aware, probably you'll be getting a reconditioned router, not a new one. It is unknown (even with a new one) was firmware might be on it. When you turn it on and start it, it might ask to UPDATE to the latest f/w. DO NOT ALLOW THIS! It still could be V1.0.9.64 that caused the problem. LEAVE IT AS IT IS with the f/w it came with. Once installed CHECK that the Router Auto Firmware Update is NOT checked (turn it off if on) on the ROUTER UPDATE PAGE.
If you think after setting it up and testing, that it is OK, remember the level of the f/w, and SAVE the configuration. If you are BRAVE, then manually do the update check on that page and go do it. Problem returns, contact NG and let them know what you did and the results. Hopefully that WILL NOT happen.
Thanks, good advice, I'll do that. Wan't aware it might be a reconditioned one. Any case, I had given up on them and really wasn't pursuing it. Netgear was the one that actually reached out to me so I'm pretty impressed. Felt like it came out of nowhere and even felt like a scam at first. After contacting Netgear at their official number after the first encounter they confirmed everything so Kudo's to Netgear. If it's reconditioned and works I'm better off than before. If not, I'm just giving up on Netgear and won't be buying any more of their products. Thanks for the tips on how to initially setup and checking the firmware. I definitely think that's the right approach to take.