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Forum Discussion

carll76's avatar
carll76
Apprentice
Oct 07, 2015
Solved

emailing logs

  Hello, I have tried and failed to setup my R8000 to email me the log files.  I'm using gmail and have set up the account,.   In the log file when I click send logs I get the following message...
email logs
Features
Troubleshooting
  • TheEther's avatar
    TheEther
    Oct 07, 2015

    You misspelled GMail's SMTP server.  It is smtp.gmail.com. If port 465 doesn't work, then try port 587.

     

    You can also try aspmx.l.google.comat port 25.  No username or password is required, but you can only send to GMail or Google Apps users.

carll76's avatar
carll76
Apprentice
Oct 16, 2015

Stopped working :(

 

Dont know why... Have not changed anything..

 

Log says email sent...  Gmail doesnt do anything.. Nothing in any of the Gmail folders.. No spam, nothing in sent :(..

 

 

JamesGL's avatar
JamesGL
Master
Oct 16, 2015

Hi carll76,

 

Welcome to Community!

 

Please check the settings of your gmail and make sure it allows router events logs and alerts to go through your account.

 

1. Log in to your Gmail then go to Settings.

2. Click on Accounts and Import then click Other Google Account settings.

3. Go to Security Check-up.

4. Click on Disable access on less secure apps.

5. Select the radio button to turn ON Access to less secure apps.

6. To test if it will send the logs via email, go to the router logs option on the router's GUI then click on Send Log.

 

Regards,

 

JamesGL

Community Team

 

  • carll76's avatar
    carll76
    Apprentice
    Oct 16, 2015

    JamesGL 

     

    Thanks, I've tried that and still don't get the logs through.  They dont show up in my sent mail eiher.

  • carll76's avatar
    carll76
    Apprentice
    Oct 18, 2015

    Still not able to get this to work.

     

     

  • JamesGL's avatar
    JamesGL
    Master
    Oct 19, 2015

    Hi carll76,

     

    I sent you a private message.

     

    Regards,

     

    JamesGL

    Community Team

  • pajaro1's avatar
    pajaro1
    Aspirant
    Nov 04, 2015

    Aloha JamesGL,

     

    I am having the exact problems trying to get my alert email working. I read through the forum and could not find a solution. I am using Gmail (smtp.gmail.com) and have used this Gmail SMTP for other apps and they seem to work.   Was there ever a solution to this problem???

     

    I appreciate any help, guideance to solving this problem.  

     

    I have the following rounter:

    NightHawk X6 Model: R8000

    I loaded the latest firmware V1.0.2.46_1.0.97