New - R7900P/R7960P/R8000P Firmware Version 1.4.3.88 Released

So after you did all this, are you still having problems? 

If still seeing any DNS issues, did you enable IPv6 on the router as well? 

Be sure you make a backup of the router config to file for safe keeping, saves time if a reset is needed:

https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router

---

Synthdan wrote:

 

 

The way I did it was this: First, I upgraded to the latest 1.4.3.88 firmware. Then, I did a complete reset on the router (by holding down the reset hardware button). One of the first questions the Netgear setup asks you is if you want to allow the router to auto-update. I said no, then proceeded to reset everyone on my network, including SSID names, passwords, port forwarding, and everything else. Then I backed up these settings to a backup file, just to be safe, and then I down-graded the firmware back to the last working version.

 

I now have the Auto-Update feature turned off, the settings backed up, and the working firmware back in place. It's frustrating to have to do this. If you try to contact Netgear's support, it will tell you that your product is out of warranty, so your only recourse is to post to the forums.

 

Needless to say, this is a long and involved process, and this isn't very good support from Netgear, particularly for an expensive high-end product. Be very careful to write down every possible network setting you have, if you're going to attempt this.

 

Best of luck,

Dan

---

FURRYe38 As I said in my post, after doing all that, and the DNS issue still existed, I downgraded back to 1.4.1.68, the only firmware that works. Now that auto-update is off, my router works and will continue working, albeit without some possibly-serious security updates.

However, in the interests of helping out the community, I will now update back to 1.4.3.88, I'll turn on IPv6, and I'll let you know what happens.

Thanks,

Dan

Synthdan So I am not getting the prompt to disable updates. I am going to try downgrading, resetting, then seeing if it comes back. But so far no luck.

<< If still seeing any DNS issues, did you enable IPv6 on the router as well? >>

FURRYe38 OK, I upgraded to 1.4.3.88 and immediately had DNS issues. I want into Advanced Setup->IPv6. IPv6 was disabled, so I selected "Auto Config" and selected Apply. It then saved the settings, selecting "DHCP" as the Internet Connection Type, with DNS from the ISP and the LAN setup being automatically configured.

I then went and refreshed a few pages, clicked on some links, and opened some new pages. So far I haven't had any DNS issues, though it's only been a few minutes. But the immediate result seems positive. I will test it some more and report back.

Thanks,

Dan

Atros04 Are you configuring the router via the app or via your Internet browser? In my case, after resetting the router, I went to 192.168.0.1 in my browser to connect to the router. The first thing it does is suggest using the app to configure the router, but I selected the option saying I didn't have a compatible phone, which then allows you to configure the router via browser. One of the first questions it asks is if you want to auto-update. At least, that's what it did for me, with 1.4.3.88 installed.

Hope that helps!

Dan

Ok thanks for checking on this. 

---

Synthdan wrote:

<< If still seeing any DNS issues, did you enable IPv6 on the router as well? >>

 

FURRYe38 OK, I upgraded to 1.4.3.88 and immediately had DNS issues. I want into Advanced Setup->IPv6. IPv6 was disabled, so I selected "Auto Config" and selected Apply. It then saved the settings, selecting "DHCP" as the Internet Connection Type, with DNS from the ISP and the LAN setup being automatically configured.

 

I then went and refreshed a few pages, clicked on some links, and opened some new pages. So far I haven't had any DNS issues, though it's only been a few minutes. But the immediate result seems positive. I will test it some more and report back.

 

Thanks,

Dan

---

---

Synthdan wrote:

Atros04 Are you configuring the router via the app or via your Internet browser? In my case, after resetting the router, I went to 192.168.0.1 in my browser to connect to the router. The first thing it does is suggest using the app to configure the router, but I selected the option saying I didn't have a compatible phone, which then allows you to configure the router via browser. One of the first questions it asks is if you want to auto-update. At least, that's what it did for me, with 1.4.3.88 installed.

 

Hope that helps!

 

Dan

---

I am going routerlogin.net in browser. Skipped app and was met with terms. After terms, password and recovery questions. It checks for routers, internet, then firmware. Never prompted for auto updates.

Atros04 I don't know why my experience was different, but since setting the IPv6 settings as detailed above, I'm happy to say that everything has (so far) been working fine. So perhaps having auto-update turned on is not a problem. If Netgear can fix these issues with their firmware, even better, but you should try the IPv6 change yourself and let us know what happens.

Thanks,

Dan

---

Synthdan wrote:

Atros04 I don't know why my experience was different, but since setting the IPv6 settings as detailed above, I'm happy to say that everything has (so far) been working fine. So perhaps having auto-update turned on is not a problem. If Netgear can fix these issues with their firmware, even better, but you should try the IPv6 change yourself and let us know what happens.

 

Thanks,

Dan

---

I had to as well since I could not stop the auto update. So far so calm but it's only been 2 hours.