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Forum Discussion
stevieflower
Feb 06, 2020Tutor
Nighthawk R7000 needs frequent reboots
My Nighthawk R7000 -AC1900 router needs to be frequently rebooted. This just started about 2 weeks ago. It was working perfectly. We bought it less than 6 months ago. It might connect to the intere...
- Jun 08, 2021
Running: V1.0.11.116_10.2.100
First, Sorry that this got to long. Please feel free to ignore and not read the whole thing.
I just wanted to relay my experience and how I have the router behaving very well now.
________________________________________________________________________
So I have been plagued with this stupid problem to the point of where I started to look for a different router.
But I'm holding off because I seem to have the router cooperating a lot more by doing a couple of things every day or two, that seem to keep it operating just fine now.
I haven't HAD TO reboot it in a couple of weeks or so! THAT'S PROGRESS!
So first, let me say, I think that ONE of the major problems with this router and its firmware versions, is that it does not handle massive traffic very well, EVEN THOUGHT IT'S A 'GAMING" router.
For my gaming server (which I no longer run or bother with), I had a bunch of ports forwarded to my server's static IP.
Being that these particular ports are well known for the environment I was running, there were constant attacks by :Russia
China
and a few other countries where reporting bad actors was useless.
At one point, so that I wouldn't have to totally remove all the redirects, I just put in a fake IP that went no where on my network, so that any attacks to any of those port ranges would just go to that fake IP.
I also set up huge ranges to redirect attacks to there as well...
THAT WAS A MISTAKE!!!! That's because the router would STILL try to process the requests rather than just ignoring them.
I would notice my entire network starting to grind to a halt , so I'd check the logs and see hundreds of attacks, trying to get into my server. From Remote Desktop attempts to DoS attacks to port hammering, etc.
I'd have to reboot my router and the modem that connects me to my ISP.
Doing so would get me a new external IP as well as clear the cache in the router.
I would also clear the logs, apply and refresh to clean that up.
Sometimes, I couldn't even log into the router and I would have to power cycle it.
I still have some ports open for my security cameras so that I can access away from home.
But with that, I still had the router choke up every couple of days.
I finally decided to REMOVE ALL PORT FORWARDING except for my cameras. Those are vital.
Well that settled things down A LOT!
However, then I would see those same countries trying to access my cameras.
So for those, I tightened up their passwords. At least it won't be easy for those BOZOS to monitor my cams.
But still, the router was not stable. Sure, it was a lot more stable, but I still had to reboot every few days!
To troubleshoot this problem, I have a Command Prompt constantly pinning google.com -t.
When the router would start to get wonky, I'd see packets dropping from the ping.... INTERESTING.
Sure enough, in the logs, I would see attacks, including still, DoS attacks.
But something still didn't seem right.
So then, I added another command prompt window and constantly piinged the router's internal IP.
I wanted to see if pinging outside my network to the internet would fail, but internal pinging was ok.
Sometimes, this was the case ,but other times, more often, when one would start dropping packets, so would the other! HMMMMM
So then, I powered up my laboratory computer, which sits right beside the router and is wired directly into it. This computer does NOT go through anything else, no switches, nothing.
I also ran a command prompt, pinging the router as well.
Now, with 3 pings being monitored, I could get a better visual on where the breakdown is happening.
So now here is where I found what is in fact one of the biggest problems with this dammed router.
THE LOGS! Yes! THE FREAK'N LOGS!
What I discovered that as the log file increased in size, is when the router would start to get wonky!
I could see dropped packets on the external ping, then drops on this machine that pings the router (but it goes through switches). But sometimes, the Lab computer wasn't seeing drops!
But then, I'd start seeing drops on the connected Lab computer.
I started monitoring the logs closer but nothing unexpected was seen.
I did notice, however, that the drops were right around the time that the attackers were trying to get connected to the ports that I did have open.
But at other times, even with that, there was no issues.
I got into the habit of clearing the logs so I would get a clear picture each time.
It's then that I noticed, when I cleared the logs, within seconds, the dropping of packets stopped and the router settled back down!
I've seen this kind of file corruption in older software, but I would have thought that in 2020/2021 there would be much better routines to keep caching in check.
So, very long story short,- remove any port forwarding that you do not NEED
- do not set up huge ranges of ports to forward to a fake IP (if you don't forward ports, the router will just ignore requests to ports not listed)
- clear the log daily (at least to confirm if this solves the problem).
stevieflower
Feb 06, 2020Tutor
Here are the extra details I left out in my last message
The firmware I am using is V1.0.9.88_10.2.88
I am needing to reboot because I am loosing my WIFI signal. It usually starts out with my phone or computer asking me to enter to enter my wifi password and then it tells me it is wrong. Or it might ask me to select the wifi and both of my signals appear on the list of available wifis (2.4Ghz and the 5Ghz) but then it won't connect. I have been able to reconnect once I reboot the router, so I am pretty sure it isn't the modem. I did once try to only reboot the modem and that did not work I had to reboot the router.
The modem is Arris Surfboard Model - SB6183
Hopefully, I got everything answered now.
plemans
Feb 07, 2020Guru - Experienced User
Sadly, I'd start with the firmware. If you search the forums, the R7000 has had quite a few firmware issues. Even worse on the .88 version because of the rollout of Armor.
I'd try downgrading the firmware to the .42 version over a hardwired connection, factory resetting the R7000, and then doing a manual setup (not from a backup configuration).
This tends to have the best results with the R7000.
- labattFeb 07, 2020Mentor
plemans wrote:Sadly, I'd start with the firmware.
Totally agree. Netgear has taken a really great performing router and turned it in to garbage with their firmware updates. I bought one back when they came out and after the usual new product issues just ran. Was a put on shelf and forget. Now folks are rebooting them just to keep things working. I, personally would not own a router that I could not put on shelf and forget.
- ComputersystomsFeb 07, 2020GuideI would upgrade to the r7450 I only had it freeze once and after just that one reboot it hasn't done it since.
- plemansFeb 07, 2020Guru - Experienced User
Computersystoms wrote:
I would upgrade to the r7450 I only had it freeze once and after just that one reboot it hasn't done it since.The R7000, when its running decent firmware (big when), is a very capable router and will suit most situations. the R7450 runs a mediatek processor versus the R7000 is a broadcom. Its does rate a higher wireless speed but thats because its a 4x4 antenna setup versus the R7000 is a 3x3. Most wireless devices are 1x1 or 2x2 antenna arrangements. occassionally you find a 3x3. so you're not going to see a whole lot of overall wireless improvment. Mainly stability. But again, stick the R7000 on the .42 firmware, start with it factory fresh with a manual install, and its pretty stable. Just disable the auto updates.
- David500May 08, 2021Aspirant
I have a nighthawk CM1200 that is about a year old and has the same problkem. It was expensive but I will pass on Netgear products in the future. They do not appear reliable.
- DDozier110Mar 17, 2021Aspirant
I am having this same issue, How do i down grade? I have reset, hard reset (pressed reset button). I currently have to reset (switch off/on) daily.
Please Help.
DDozier110.
- plemansMar 17, 2021Guru - Experienced User
plenty of posts about it with a quick search. here's one for example.
- mnijskensMar 17, 2021Star
My solution : the Netgear R7000 in the trashbin !! And bought me "TP-Link Deco M9 Plus Smarthome Multiroom Wifi 3-Pack"
Works flawless !!!
No Support from Netgear .... so never NetGear again !!
- LeardudeJul 11, 2021AspirantOur family was suffering from multiple required reboots daily. Initially, when we bought the router it worked well for about 3 months. It's been 3 months of annoying reboot after reboot. I tried resets, channel changes only using 2.4 etc. to no avail. I finally found this advice and will report back with results. The firmware replacement was straightforward.
Thank you all for your expertise in this matter. The router seems to be sufficient for our family when it isn’t offline.- LeardudeJul 14, 2021AspirantSo taking the firmware back to .42 has resolved our router issue. We have had zero issues with the router since.
If you keep having to reboot your router definitely follow the instructions for installing the older firmware. Also, I am not that techy and the directions in this thread were complete and accurate. Thanks again all.- whatthefudgeNov 08, 2021Tutor
I'm having this issue, running firmware V1.0.11.116
I can see there's a V1.0.11.128 available
Should I bother with it or just go directly to .42?
Or just install Tomato and be done with it...