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Forum Discussion
Re: Paid for Speed Increase, Not seeing it
I am paying for 500mbps. With my provider router I am getting all of that speed and more, but I was sick and tired of paying $7 a month to use their router. And so a friend recommended the Nighthawk....
Just curious if you don't mind, What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
You mentioned that connecting your wired PC to the ISP router gets you to spec speeds. If there is a router here, have you used the ISP routers DMZ or IP-pass thru feature for the R series router while it's in router mode then speed tested? Would be a double NAT condition here that could cause this speed difference.
When speed testing, instead of using the NH app to check speeds, try Ooklas installable speed test app on the wired PC to test speeds here.
Also another test to try, if you have ISP router, configured the R series router for AP mode and test if you get time.
Thabilldozer wrote:
I am paying for 500mbps. With my provider router I am getting all of that speed and more, but I was sick and tired of paying $7 a month to use their router. And so a friend recommended the Nighthawk. In the past I have used Netgear routers and had absolutely no problem with them, but this one is sad to say a complete and utter piece of garbage.
When I am connected hardwire from my modem to my computer I get 530mbps. When I am hardwired from the provider router to my computer I get 510mbps. When I am connected to the Netgear router I get slightly less than 350mbps, and if connected to wifi I get maybe 250mbps. If I connect to wifi using the provider router I get about 490-500mbps.
How can this be ? Did I get a defective Netgear router ? I did the firmware upgrade as soon as it was hooked up so I know that is not the issue. Do I need to use a CAT6 or CAT8 cable from the modem to the router, and then from the router to my computer ? Is it that this router can not handle more than 400mbps ?
Enquiring minds wanna know.
Spectrum uses modems manufactured by Motorola. Mine is the E31N2V1 which is rated for 1.9gbps. My Spectrum router (also manufactured by Motorola) is a wifi 6 router rated for 2.5gbps. My work computer MUST be hardwired. My goal in getting the Netgear router is to save the $7 per month that Spectrum now charges their customers for using their router. But this is becoming more of an hassle in an attempt to save $7. The plan was to return the Spectrum router to them.
Spectrum routers do not have an admin gateway where users can configure their settings other than change the SSDI and password. Bottom line is that I am not getting the speeds I pay for using the Netgear router. I get my subscribed speed and more using the Spectrum router.
Since this is a work computer I can not install anything on it without IT permissions.
Your perception of the router's internal throughput test is wrong. The test measures the input to the router from the modem. The test is initiated from within the mobile application that is connected to the router over Wi-Fi and the results are reported out the same way. This test does not measure Wi-Fi throughput. Historically this test has provided a very stable reference and record of the results.
Within the configuration of your router, do you have IPv6 enabled? If not, it should be.
Are you using the DNS from your ISP? For both IPv4 and IPv6?
Do you have any of the boutique router features enabled like QoS, traffic meter, Armor, etc.?
Kitsap wrote:
Your perception of the router's internal throughput test is wrong. The test measures the input to the router from the modem. The test is initiated from within the mobile application that is connected to the router over Wi-Fi and the results are reported out the same way. This test does not measure Wi-Fi throughput. Historically this test has provided a very stable reference and record of the results.
Thank you for that explanation. That's what I was trying to say.
The good thing about that approach is that it eliminates anything that the devices wired to the router may introduce.
Like I said, it can be difficult persuading "experts" to rethink their understanding.
So the modem model is a Hitron:
https://us.hitrontech.com/products/service-providers/e31n2v1-cable-modem-router/
Just curious as we check to see if there is any router built in here, this one doesn't.
Only thing I would do is power off the modem, Factory reset the R series router, Power ON the modem. Walk thru the setup wizard with a wired PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Don't setup any additional features like Access Controls, Armor, SPC, IPv6 or Traffic Meter. With limited default settings and using Ooklas installable speed test app on the wired PC, you should see same speeds at when your directly connected to the ISP modem. Try different speed server with in the Ooklas speed test app as some services may be busier or not as accurate as others that maybe near you.
Thabilldozer wrote:
Spectrum uses modems manufactured by Motorola. Mine is the E31N2V1 which is rated for 1.9gbps. My Spectrum router (also manufactured by Motorola) is a wifi 6 router rated for 2.5gbps. My work computer MUST be hardwired. My goal in getting the Netgear router is to save the $7 per month that Spectrum now charges their customers for using their router. But this is becoming more of an hassle in an attempt to save $7. The plan was to return the Spectrum router to them.
Spectrum routers do not have an admin gateway where users can configure their settings other than change the SSDI and password. Bottom line is that I am not getting the speeds I pay for using the Netgear router. I get my subscribed speed and more using the Spectrum router.
Since this is a work computer I can not install anything on it without IT permissions.
I feel as if I am repeating myself more than is necessary. I can NOT install apps of any kind on the wired PC because it is a work computer. This would require an escalation ticket to the company IT department that I can assure you will be denied.
But, since you guys want to focus on wifi let's do that. I have a 2023 Moto 5G Stylus running Andriod 13 with the latest updates for it. On cellular data only I am getting 275mbps down and 28mbps up. BUT, when I connect to the 2.4ghz band on the Netgear router I am getting slightly less than that. When I connect to the 5ghz I get 180mbps down.
There should not be that dramatic of a decrease in speed over wifi. My wifi connection should at the very least be better than my cellular data connection. But it is not.
I have unplugged the Netgear router and put back the Spectrum router. It's never a good thing when a piece of crap ISP router is better than a Netgear router. I will just have to live with paying the $7 per month.
You don't have a personal home PC to test with?
