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QoS Speedtest Failure on R9000 X10
First time here. Be patient.
Firmware V1.0.4.12
I have a problem that seems unresolvable with this new router. 3 hours of troubleshooting with tech support, couldn't arrive at a solutio...
:Fix this, Netgear!
Thanks schumaku Perhaps I should have just jumped in here from the start?
I'll continue to use the manual entry method with QoS. Until....
It started with a quick call to tech support with a case number, then the grueling investigation and RMA. We did go back to the previous Firmware version, with no success too.
And odd situation occurred with the first few questions Netgear installation setup walks you through as it identifies the router connection to the Internet. It seemed to identify either another router or gateway. None that I'm aware of. Just the Arris modem and the greater ISP service out to the Internet. I wondered if the ISP had something the setup recognized? Something "out there"? It kept asking how I want to handle that device? I guess positively choosing the R9000 as a "router" of choice, after floundering around clicking menu options.
The replacement R9000 arrived. Within 10 minutes of setup, the very same odd identification of seemingly something else already in the network, as well as the QoS failure result. Could some residue leftover from the R7000 been the issue? I'm always cleaning out browser cookies. Just wondering, wondering what setup saw? I mentioned this to tech support first time around. Of course they asked if I also had a router/modem combo or just a modem? Just the latter
I called tech support again for the second R9000 to give them feedback after calling the cable company out. The tests done outside and inside the house were fine. 50 down, 10 up has been adequate for our networked house (TIVO, Arlo cameras, several networked computers). His recommendation was live without Qos. I don't believe I'll get a bill. He did try to upsell me on WIFI repeaters for better connectivity. That's not my problem.
The feedback call to Netgear support had them wanting to start a troubleshooting process again. No way! I'll live with it. "Just know both R9000s have the same problem".
I'll treat this as solved. Cheers
:Fix this, Netgear!
Thanks schumaku Perhaps I should have just jumped in here from the start?
I'll continue to use the manual entry method with QoS. Until....
It started with a quick call to tech support with a case number, then the grueling investigation and RMA. We did go back to the previous Firmware version, with no success too.
And odd situation occurred with the first few questions Netgear installation setup walks you through as it identifies the router connection to the Internet. It seemed to identify either another router or gateway. None that I'm aware of. Just the Arris modem and the greater ISP service out to the Internet. I wondered if the ISP had something the setup recognized? Something "out there"? It kept asking how I want to handle that device? I guess positively choosing the R9000 as a "router" of choice, after floundering around clicking menu options.
The replacement R9000 arrived. Within 10 minutes of setup, the very same odd identification of seemingly something else already in the network, as well as the QoS failure result. Could some residue leftover from the R7000 been the issue? I'm always cleaning out browser cookies. Just wondering, wondering what setup saw? I mentioned this to tech support first time around. Of course they asked if I also had a router/modem combo or just a modem? Just the latter
I called tech support again for the second R9000 to give them feedback after calling the cable company out. The tests done outside and inside the house were fine. 50 down, 10 up has been adequate for our networked house (TIVO, Arlo cameras, several networked computers). His recommendation was live without Qos. I don't believe I'll get a bill. He did try to upsell me on WIFI repeaters for better connectivity. That's not my problem.
The feedback call to Netgear support had them wanting to start a troubleshooting process again. No way! I'll live with it. "Just know both R9000s have the same problem".
I'll treat this as solved. Cheers
His router is a nightmare. Been working two days. It also tens me the same thing. Canon check bandwidth , check interest connection. It also looses Internet connection. If you sad and watch lights it cycles. Have 2 xbox one x that it causing lagging issue, dropped connections. Etc. Returning 2 morrow.
I too am waiting for a firmware update but have decided this is a nice router. Before you return it, try a few things.
Right now I have QoS selected ON but am using the manually entered DL and UL speeds gotten the other way(adjacent speed test to the left), not the preferred way which doesn't work (and we hope gets fixed after enough complaints). I have "Enabled Smart Connect" DESELECTED.
The router broadcasts the 2.4 Ghz SSID and the 5 Ghz separately. Until I did this (deselect Smart Connect), I was having random occasional disconnects. Lots of things in this house use 2.4 GHz. Neighbor's routers blast their SSIDs. I suspect 2.4 GHz is more vulnerable to interference than 5 GHz.
I've been torturing 2.4 GHz by using that band as much as I can. Maybe 20 devices. Amazingly things are stable. 5 Ghz will be used when I've determined a device hasn't any problems with 2.4 GHz.
Try using QoS (with manual speed entries). Use "Enabled Smart Connect" selected.
Try using QoS (with manual speed entries). Use "Enabled Smart Connect" deselected.
Try not using QoS. Use "Enabled Smart Connect" selected
Try not using QoS. Use "Enabled Smart Connect" deselected
Anyway, try various combinations. You might find something that works.
As always, after a firmware update, do a factory default reset.
I'm keeping the router.