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Forum Discussion
R6260 <10Mb on 100Mb Charter/Spectrum service
Our R6260 was working great at first. We have Charter/Spectrum 100Mb service on a Charter provided Arris TM1602 cable modem. Slow past month,at 10Mb. Tried resetting and redoing entire setup on R6260...
When the device is on, push and hold the reset for 7-15 seconds. The lights should blink/change.
Also, check the cable your testing on. I'd recommend trying a different cable
Did both of those.
Still NFG.
Try downgrading the firmware a version.
Do you get full speed when directly connected to the modem?
have you tried different devices hardwired in?
Try downgrading the firmware a version.
It was working fine on this version previously.
Do you get full speed when directly connected to the modem?
Yes
have you tried different devices hardwired in?
Yes. Works fine with different devices straight into modem. Does not work with those devices hardwired into the 6260 or on Wifi with the 6260.
Goes from around 85-95Mb down to 1-3Mb. It is like being on my old DSL line again.
- With the WNR2000v5, it now gets 21.82Mbs (100Mbs service).
Anyone else have any ideas on this?
What is the procedure for getting this fixed or replaced under warranty?Thank you.
You would need to contact support here to have it replaced under warranty.
https://www.netgear.com/support/contact.aspx
DarrenM
