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silverhand's avatar
silverhand
Aspirant
Apr 25, 2018
Solved

R6700v2 2.4ghz not working, but 5ghz is fine

I have seen many people posting about the same problem and then we are told to do updating the firmware and factory reset. I have done all those are suggested. And my 2.4ghz wifi is still not working...
  • Blanca_O's avatar
    Blanca_O
    Jun 05, 2018

    Hi silverhand, 

     

    Was this working before? 

     

    I suggest to change 2.4GHz wireless channel. 

     

    How do I change the wireless channel on my NETGEAR router?

    https://kb.netgear.com/23783

     

    For isolation, please enable 2.4GHz Guest network and check if you can detect the network. 

     

    How do I set up a guest network on my Nighthawk router?

    https://kb.netgear.com/24097/

     

    Regards,

     

    Blanca 
    Community Team