R7000 is 2.4 GHz but AC1900 Extender is 5GHz - I need to change extender to 2.4GHZ

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BobOhio wrote:

My cameras cannot connect to 5GHz so I need to change my AC1900 extender to 2.4 GHz to match my R7000 but cannot figure out how to do it.

 

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This is usually a setup thing.

Are you using some sort of mobile app to configure your cameras?

Many camera makers, such as Arlo, connect at 2.4 GHz but they will happily let you set them up with a mobile that connects to the 5 GHz network. Unfortunately, less capable app designers get this wrong and won't work in this mode.

There is a quick way around the problem.

If you cannot force your mobile to connect to 2.4 GHz, try this:

• temporarily disable the router's 5 GHz.
• Tell the mobile to forget the 5 GHz SSID.
• Give it a minute or two to forget the 5 GHz wifi connection
• Connect to 2.4 GHz.
• Do your thing with the IoT device
• Enable the 5 GHz wifi
• Complain to the people who made the IoT gadget

That strategy has worked for a lot of people.

If you need help on turning off the 5 GHz wifi, check the manual.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Enable or Disable the Wireless Radios.

If you can set up the camera with the router that should work – I have done that and then moved the camera to a different location – but there should be a similar setting in the Extender.

Your cameras can't "see" the 5 GHz wifi, so once set up it won't get in the way.

Your network is a bit complicated by having a router and extender to play with. (In my case, I have a router network and another Orbi network.) If the above doesn't work, throw in some more explanation about your setup and someone might have further thoughts.