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Re: R7800 DLNA inconsistent "file not supported or is corrupted" problems
I am also having similar problem. I am not able to get my Nighthawk X4S R7800 to stream video from My Cloud WDBCTL0040HWT NAS Server), Seagate 5TB drive or even a thumbdrive. I get the following erro...
Apparently the last updated push has now corrected this problem. I am now able to stream videos via my NAS.
James please pass the information on to your Supervisor to assist. First I was very clear that ANY hard drive, or thumb drive that I connect directly to ANY of my four Rokus will play absolutely every single file. I can also play ALL files to either of my two laptops and I can even play ALL the files on my smartphone. HOWEVER when I route the files going through the router NONE of the previous media will play. The problem is with the router. If I get another incompetent response, I will buy a new router from another company and permanently stay away from Netgear products, since I cannot get competent customer support.
Apparently I can not get a straight answer from Netgear on this issue. First I was very clear that ANY hard drive, or thumb drive that I connect directly to ANY of my four Rokus will play absolutely every single file. I can also play ALL files to either of my two laptops and I can even play ALL the files on my smartphone. HOWEVER when I route the files going through the router NONE of the previous media will play. The problem is with the router.Please read previous post on this thread before responding.
Yep, I have the exact same problem as you. I bought the R8000 because I wanted to play all the movies I have on my hard drive, but so far all I get is "The media file format is not supported". Not sure what is up with this, but I have the latest firmware version and the router does everything else its supposed to do.