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R7800 drops internet connection on ethernet cabled connection (not on wifi)
I've been experiencing this problem for several months now and it is most annoying. Every day at the exact same time (17h27 and 20h34 and some days also at 13h45), the router R7800 drops the interne...
Hi Filip_Serlet.
I had a similar problem with my R7800 in January.
Like you, I am not using my R7800 in the usual router mode. I have mine set up as a wireless bridge, not as an access point. Every few days all the wired Ethernet devices connected to the R7800 would report that they no longer had a network connection. However, the 5GHz wifi link from the R7800 to the modem/router would always remain up when this happened and I could still connect to the R7800's admin web interface across the LAN. The only way I could get the disconnected wired devices back on the network was to power cycle the R7800.
My problems started immediately after I updated to firmware 1.0.2.68. A factory reset can sometimes fix problems after a firmware update but it didn't fix this. Eventually I gave up and reverted to firmware 1.0.2.62 and everything has been fine again since then.
It's been a couple of weeks since your previous post. Have you found a way to make 1.0.2.68 work reliably in AP mode with wired connections?
Hi there. I checked the wired connection between the bbox router and the R7800 AP.
On the bbox router, the ethernet cable is in a LAN-port (not in the WAN-port).
On the R7800 AP, the ethernet cable coming from the bbox router is in the port labeled "Internet" (next to the 4 LAN-ports labeled 1 to 4).
Hi Filip_Serlet.
I had a similar problem with my R7800 in January.
Like you, I am not using my R7800 in the usual router mode. I have mine set up as a wireless bridge, not as an access point. Every few days all the wired Ethernet devices connected to the R7800 would report that they no longer had a network connection. However, the 5GHz wifi link from the R7800 to the modem/router would always remain up when this happened and I could still connect to the R7800's admin web interface across the LAN. The only way I could get the disconnected wired devices back on the network was to power cycle the R7800.
My problems started immediately after I updated to firmware 1.0.2.68. A factory reset can sometimes fix problems after a firmware update but it didn't fix this. Eventually I gave up and reverted to firmware 1.0.2.62 and everything has been fine again since then.
It's been a couple of weeks since your previous post. Have you found a way to make 1.0.2.68 work reliably in AP mode with wired connections?
Hi moopig.
Thanks for your reply. It finally seems that I am not the only one suffering from this weird behavior on the R7800.
The internet drop-out on the ethernet cabled devices still occurs every 2 or 3 days days, difficult to find the correct pattern since I am not always using these devices when it occurs (at 8h30 pm).
So I still have not found a way to make 1.0.2.68 work reliably in AP mode with wired connections. I do not remember when this firmware was installed (upgrades were installing automatically).
Instead, I reverted just now (April 27, 8h05 AM Belgian time) to the previous firmware V1.0.2.62 hoping it will solve the problem. If that worked for you, I am praying it will also work for me.
To be safe, I have turned off the automatic router firmware update. I did not perform a factory reset after reverting to V1.0.2.62.
Now I am keeping my fingers crossed.
Hi @moopig.
As stated in my previous reply, I reverted to the previous firmware V1.0.2.62 on April 27th (8h05 AM Belgian time) hoping it would solve the problem. And IT DID !
Since then, I did not experience any internet drop outs on the ethernet wired devices to R7800 (at least not during daytime - I don't have any tools to monitor if it would happen at night when nobody is using these devices).
Thanks again for your valuable reply!