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Forum Discussion
R7900P - Unable to access admin page after firmware update
Hi all! Happened a while ago. Last I recall, I updated to the latest firmware and can no longer access the admin page via the app or routerlogin.net. I get a connection timeout from the webpage ...
What modem/gateway is it connected to?
I've ran into that issue when in a double nat.
Otherwise, a factory reset is a good option to get bac in
It is currently connected to a BGW320-500 in bridge mode. I don't have any issues connecting to anything online so not sure if it is double NAT. I could try to disconnect it from the modem/router to see if that changes anything.
Try disconnecting it from the ISP modem. Use the IP address for the gateway seen by your ethernet connected PC to the R7900 in a web browser.
If this fails, you'll need to factory reset the router and setup from scratch. I would do this disconnected from the ISP modem first, then after it's setup, reconnected it to the ISP modem.
It is currently connected to a BGW320-500 in bridge mode. I don't have any issues connecting to anything online so not sure if it is double NAT. I could try to disconnect it from the modem/router to see if that changes anything.
First sort out the LAN subnet, as then you can try accessing the router web ui using the correct IPv4 address. If you aren't sure how to check your client device's IP address, then just google for instructions. Once you know the client IPv4 address, just replace the rightmost field (after the last . ) with a 1.
Then it will be easy to see if the gateway is routing or not. Just check the WAN IP address of the R7900P - if it is a private address then you are double-routing. The private address ranges are
- 192.168.0.0 to 192.168.255.255 (192.168.0.0/16)
- 10.0.0.0 to 10.255.255.255 (10.0.0.0/8)
- 172.16.0.0 to 172.31.255.255 (172.16.0.0/12)
