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samfromco's avatar
samfromco
Guide
Oct 11, 2020
Solved

Re: R7960P firmware not upgrading

Unable to upgrade the firmware, using webconsole or uploading manually. Customer support doen't stand behind their product quality. And belittles their customers. So pathetic, Netgear lost me as a c...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Oct 11, 2020
samfromco wrote:

Unable to upgrade the firmware, using webconsole or uploading manually.

That could mean many things.

 

What are you doing and where does it go wrong?

 

samfromco wrote:

 

Customer support doen't stand behind their product quality.

 

Support can only help when it knows what is going on. You have to explain things to them, before they can help.

samfromco's avatar
samfromco
Guide
Oct 12, 2020

Hi michaelkenward,

I have clicked on update firmware button on the top when I login to router admiin console, router goes through the update firmware process, reboots and the firmware version remains same as the old one and it is not updated. 

I did Reset the router to factory defaults to ruleout any configurtion settings issues, repeated the same steps as above but the result is same.

Then I have downloaded firmware, unzipped and tried to update firmware by uploading *.chk file and same result.

Please suggest what else I can do.

Thanks in advance