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Forum Discussion

samfromco's avatar
samfromco
Guide
Oct 11, 2020
Solved

Re: R7960P firmware not upgrading

Unable to upgrade the firmware, using webconsole or uploading manually. Customer support doen't stand behind their product quality. And belittles their customers. So pathetic, Netgear lost me as a c...
JROQ's avatar
JROQ
Aspirant
Sep 30, 2021

R7960P-V1.4.1.82_1.3.40_hotfix - Yes I did.

 

I tried manually, 3 different browsers, using th "BASIC" and "ADVANCED" tabs. 
I have also attempted to do it with only 1 computer connected.

 

This router cannot be updated.

dev70000's avatar
dev70000
Guide
Oct 01, 2021
I talked to netgear support and they pre-authorized 50$ support and promised they will only charge once the issue is solved. They tried all the basis/advanced and manual stuff but it didn’t work. Today they will call to perform some update using tftp procedure. Will post the results.
  • yorugua2001's avatar
    yorugua2001
    Initiate
    Oct 01, 2021
    Thanks for keeping us informed, I don't consider myself a newbie even it comes to computers, I have owned computers, routers, etc for more than 20 years and i tried everything even the ftp upload without success, hopefully Netgear can figure something out because i really like the router otherwise