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Forum Discussion
Solved
Router conflicting with someone elses
This router has been working fine for about 7 months. This week it would not allow access to the internet. Suddenlink cable service kept redirecting to verify my account. The account that it pulls ...
ISP chaged the MAC address. It's working now.
(I hooked up another Router- had the same problem- called suddenlink again) Suddenlink changed the Mac address or IP for the Modem- the Router works now. Took Suddenlink 1 Tech and 4 others before figuring it out over 3 days. Got ahold of the right person- fixed it in under 10 minutes.
The tv cable box may have modem like device in it so when you connect the modem and the tv cable box with the coax cable from the street and then connect a network cable from you router between them you may have been seeing the others network connection on their network feeding your cable box.
Spectrum does not interconnect their modems and cable box together with a lan cable just the coax cable.
> (I hooked up another Router- had the same problem- called suddenlink
> again) [...]
Sounds like an effective approach. Blame assignment is Job One, I
always say.
> [...] The tv cable box may have modem like device in it [...]
I know nothing, but that makes more sense than a claim that you "must
be accessing the internet through the other persons Netgear router".
> [...] Got ahold of the right person- fixed it in under 10 minutes.
I had similar experience once with CenturyLink (DSL). There's
usually someone in the organization who actually understands the
technology, and can solve a problem. Such a person is usually protected
from actual contact with an actual customer.
In any case, thanks for the update. We may never get enough details
to reconstruct what was actually happening, but some future victim may
get some value from what you've reported.This seems very odd if not impossible. Your ISP uses the routers MAC Address to establish the connection. The MAC like your IP Address is unique, so it shouldn't be happening. Sounds like your ISP has assigned your neighbor's router MAC Address to your account. Just a guess. In any event it definately seems to have something to do with the MAC
ISP chaged the MAC address. It's working now.
Awesome to hear. Glad it's fixed. My networking skills are limited but I do know something about MAC Addresses and using your own equipment with your ISP. They require the MAC Address so I figured it had something to do with a fouled up MAC Address entry on their end.