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RogeRoje's avatar
RogeRoje
Follower
Feb 13, 2017
Solved

Ready Cloud Folder Not Available

Currently I am using a R7000 Night hawk Router. I have a ready cloud account and WD 1 TB external Drive connected. The folders are simply not showing when I log into ready cloud. I can see the volume...
ReadyCLOUD Portal
  • JamesGL's avatar
    JamesGL
    Mar 03, 2017

    Hi RogeRoje,

     

    Try to reset the router and reconfigure. Check again if the same. My R7000 is working with the ReadyCloud.

JamesGL's avatar
JamesGL
Master
Feb 16, 2017

Hi RogeRoje,

 

Unregister your account from the R7000 and  try to re-refister. Check if still the same. Make sure the router is on the latest firmware. Reset and reconfigure.

  • RogeRoge's avatar
    RogeRoge
    Aspirant
    Feb 16, 2017

    So....yes I have disconnected the account...and created a new account...I have the latest firmware also....I can try another account but I think the same results are still the same...I really need to get this resolved...

  • JamesGL's avatar
    JamesGL
    Master
    Mar 03, 2017

    Hi RogeRoje,

     

    Try to reset the router and reconfigure. Check again if the same. My R7000 is working with the ReadyCloud.

    • JamesGL's avatar
      JamesGL
      Master
      Mar 06, 2017

      Hi RogeRoje,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.