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Forum Discussion

jsguy16's avatar
jsguy16
Aspirant
Feb 21, 2016
Solved

ReadyCloud does not show folders or files on USB drive

Router is R7000  Firmware V1.0.5.48_1.1.79, Windows 10, Chrome Browser.   Have tried unregistering and re-registering.  Have same issue with ReadyCloud desktop app.  
Troubleshooting
  • plantechbartyn's avatar
    plantechbartyn
    Feb 06, 2017

    Hello JamesGL,

     

    I have an R7000 router and had the same issue as the other posters here.

     

    Updated to the latest firmware and all file are now accessible.

     

    Thanks for the tip. 

     

     

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 22, 2016

Hi jsguy16,

 

Can you access the drive locally?

Have you tried other web browser? or another computer?

 

If still the same problem with other computer and another browser but you can access it locally, try to remove your readycloud account and create a new one and register the your new account to the router. 

 

If still the same, try to reset the router to factory or use a different firmware.