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Forum Discussion

jsguy16's avatar
jsguy16
Aspirant
Feb 21, 2016
Solved

ReadyCloud does not show folders or files on USB drive

Router is R7000  Firmware V1.0.5.48_1.1.79, Windows 10, Chrome Browser.   Have tried unregistering and re-registering.  Have same issue with ReadyCloud desktop app.  
Troubleshooting
  • plantechbartyn's avatar
    plantechbartyn
    Feb 06, 2017

    Hello JamesGL,

     

    I have an R7000 router and had the same issue as the other posters here.

     

    Updated to the latest firmware and all file are now accessible.

     

    Thanks for the tip. 

     

     

dmanduff's avatar
dmanduff
Aspirant
Aug 19, 2016

I'm having the exact same problem as well.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Aug 23, 2016

Hi dmanduff,

 

1. What is the firmware version of the router?

2. Was it working before?

 

JamesGL

Community Team

  • Dusss's avatar
    Dusss
    Aspirant
    Aug 26, 2016

    Hi JamesGL,

     

    My R7000 has the same problem as described by xmirobruix. I can access the drive via the pc and see everything on it, but trying to access via Readyshare results in the same screens that xmirobruix has posted and I cannot access any folders/files via the app on the phone or desktop or the webclient. The current firmware is 1.0.4.30. I've tried a factory reset and then let the router configure, but no joy. Any assistance would be greatly appreciated.

    Also, the USB harddrive does not spin down at all when connected to the USB port on the router, but while connected to the pc it will spin down after 5 minutes or so. Is there anything I can do to change this?

     

    Kind regards,

    Dusss