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Forum Discussion

jsguy16's avatar
jsguy16
Aspirant
Feb 21, 2016
Solved

ReadyCloud does not show folders or files on USB drive

Router is R7000  Firmware V1.0.5.48_1.1.79, Windows 10, Chrome Browser.   Have tried unregistering and re-registering.  Have same issue with ReadyCloud desktop app.  
Troubleshooting
  • plantechbartyn's avatar
    plantechbartyn
    Feb 06, 2017

    Hello JamesGL,

     

    I have an R7000 router and had the same issue as the other posters here.

     

    Updated to the latest firmware and all file are now accessible.

     

    Thanks for the tip. 

     

     

heyitzmejay's avatar
heyitzmejay
Aspirant
Jan 25, 2017

I have the same problem with my R6900. ReadyCloud doesn't show the USB folders. I can access them on my network. Anyone have a fix?

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 02, 2017

Hi heyitzmejay,

 

Unregister and re-register the ReadyCloud account in your router's UI.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Feb 05, 2017

    Hi heyitzmejay,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • plantechbartyn's avatar
      plantechbartyn
      Aspirant
      Feb 06, 2017

      Hello JamesGL,

       

      I have an R7000 router and had the same issue as the other posters here.

       

      Updated to the latest firmware and all file are now accessible.

       

      Thanks for the tip. 

       

       

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Feb 06, 2017

        Hi plantechbartyn,

         

        I am glad to know that your issue is now working.