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Forum Discussion

Leos1's avatar
Leos1
Guide
Nov 09, 2017
Solved

ReadyCloud not working

I have USB drive connected to Nighthawk 8000 router. I used with Readycloud App on Ipad or via destop /web site. Last several days I noticed that I cannot access this drive from internet. It used to...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Nov 23, 2017

    Hi Leos1,

     

    I have tried 2 iPhones here and it works. Can you try to unregister and register again the ReadyCloud account in the UI of the router.

Leos1's avatar
Leos1
Guide
Nov 16, 2017

Yes I can access it through web ,no problem. Only iPhone and iPad apps fail.

I tried delete and reinstall apps - did not help

  • Leos1's avatar
    Leos1
    Guide
    Nov 17, 2017

    I have installed readycloud on 3rd device - new Iphone and the result is the same - can't access files on usb drive.

    Still able to access through web, bit not through IOS applications

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Nov 23, 2017

      Hi Leos1,

       

      I have tried 2 iPhones here and it works. Can you try to unregister and register again the ReadyCloud account in the UI of the router.

      • Leos1's avatar
        Leos1
        Guide
        Nov 23, 2017

        Unregistering ReadyCLOUD account and then registering back resolved this issue.