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jedensuscg's avatar
jedensuscg
Tutor
Nov 30, 2016
Solved

READYSHARE options keeps giving blank pages, can't change add folders.

So i decided to plug in my WD My Password Ultra (1TB version) into my router to use it as a media drive.  All went well at first. I loaded up the drive in the USB settings, restarted the router and w...
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  • JamesGL's avatar
    JamesGL
    May 14, 2017

    Hi jedensuscg,

     

    What is the file format of the drive? Can you try to reformat it and use NTFS.

BKAmputee's avatar
BKAmputee
Aspirant
Feb 10, 2017

I am also now getting a blank page on Advanced/Readyshare/Advanced Settings on my X4S. Was working fine until I added a new path to a large music folder, naming the new network folder "Rick's Music"

Now when I click on Advanced/Readyshare/Advanced Settings it says "Please wait a moment..." and the wheel spins for a while, then blank page. I did find if you click some combination of Media Server, Basic Settings, Advanced Settings, sometimes you can get the Advanced Settings page to load. It is kind of random how to get the page to load. I think if you click Media Server then click Advanced Settings quickly before that page loads gets you in. Then, if I hit the + button to create a new network folder I get the blank screen again.

A text screen popped up at some point with a link www.routerlogin.net/USB_Folder_creat.htm, not sure what that is about. I did try both chrome and IE 11 browsers, on two different devices, both behave about the same way.

I can still access the disk from other devices using the existing share name \\readyshare\external_disk, The new network folder I tried to create does not show up at all on the network.

 

Any ideas what is going on here?

 

Any suggestions how to fix this?

 

Image of text window which pops up, of you click on the "i" a message says "your connection to this site is not secure"

Capture.JPG

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 12, 2017

Hi BKAmputee,

 

1. What is the firmware version of the router? Make sure it is on the latest one.

2. Try to reset it and manually reconfigure.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Feb 15, 2017

    Hi BKAmputee,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • BKAmputee's avatar
      BKAmputee
      Aspirant
      Feb 15, 2017

      Router Firmware Version
      V1.0.2.20

       

      I reset the router and configured. Then I duplicated the exact same steps as before to set up the network folder, and the same thing happened again.

       

      I have ordered another network storage device because I cannot effecively use the X4S storage for some reason. Hopefully a new firmware will be released soon to fix the Readyshare issue.

       

      Thanks