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Forum Discussion
mw390
Feb 03, 2017Aspirant
READYSHARE with Seagate - Backup Plus Hub 4TB External USB 3.0 Portable Hard Drive - Black
I purchased this drive with a builtin hub. If I plug it in to my notebook with another drive off the HUB port it sees BOTH. If I plug JUST the Hub drive to the Netgear READYSHARE DOES NOT recognize i...
Stotz
Jul 19, 2017Aspirant
I'm having this issue as well. Firmware on router is up to date. I removed my 1T portable and plugged in my new 4T Backup Plus (which is recognized by my Win10 pc) and router does not see it. I waited approx 30 minutes as suggested and it still did not show up.
- DexterJBJul 21, 2017NETGEAR Moderator
Hi Stotz,
1. What is the model number and firmware version of the router?
2. Have you tried the other USB port (if applicable)?
3. Does the 4TB drive have a separate power adapter?
4. Does the USB LED light up on the router if the drive is connected?
5. What is the file format of the drive?
6. Have you tried partitioning the drive into smaller capacities?
Regards,
Dexter
Community Team
- DexterJBJul 24, 2017NETGEAR Moderator
Hi Stotz,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team- mw390Jul 24, 2017Aspirant
NO I am not as I returned the drive. I don't have the time or the patience to debug all these problems. I had 1 that worked I figured the second was a no brainer. Apparently there is SOME difference in the drives but I don't have the time for this
- hjh7575Jul 29, 2017Aspirant
Hi..same issue here with Seagate Backup Plus Hub 4TB.
Answer to your questions.
1.R7000, V1.0.9.6_1.2.19
2.yes but didn’t work
3.yes
4. No
5. Ntfs
6.no
is there a way to use this USB drive in readyshare?
- JamesGLAug 10, 2017NETGEAR Employee Retired
Hi hjh7575,
Have you tried connecting a different drive to the USB ports of the router to check it the ports are working?