NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Markg2's avatar
Markg2
Tutor
Jun 10, 2016
Solved

Remote DST not functioning properly now?

Re: Model R7300DST

 

The router and DST were installed/setup by Geek squad January '16. All worked fine until about a month ago when I noticed that if I changed WiFi points from the router to the DST the device would try and connect but not. I powered the DST on/off, that didn't work. I'm almost positive that the same two status led's on the DST (green and amber) are solid and the same color as when the DST was connecting w/the iPhone.

 

Any suggestions?

 

Mark

  • Resolved.

     

    The Geek Squad remote session. The device was not seeing/connecting with the router through the home power grid. After a reinstall of all associated functions and a firmware update all is now working correctly.

1 Reply

  • Resolved.

     

    The Geek Squad remote session. The device was not seeing/connecting with the router through the home power grid. After a reinstall of all associated functions and a firmware update all is now working correctly.