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Spiderpan's avatar
Spiderpan
Aspirant
Mar 28, 2020
Solved

Remote management still doesn't work

)Due the coronavirus issue I need the remote management of my old but still good D7800 I've read several topis about it so I did everything properly I suppose: update the latest firmaware, factory...
  • antinode's avatar
    antinode
    Apr 01, 2020

    > o My router (ADVANCED HOME) says my IP is 100.124.135.89, the same in
    > the Android Genie App

     

    >    Or, plug it/them in at: https://whois.arin.net/ yourself.

     

       Did you try that?  It's a shared/private address.  More important,
    it's different from your apparent public address:

     

    > I get 77.32.x.y

     

    >    Or, plug it/them in at: https://whois.arin.net/ yourself.

     

       Did you try that?  It's a public address.  But it's not the (WAN)
    address of your router.

     

    > I tryed usign both the IP to reach the router 100.124.135.89:8483
    > 77.32.24.191:8483 but they don't work


       That's right.  As explained before, "100.124.135.89" is a private
    address, so can't work from the outside world.  "77.32.x.y" is a public
    address, but it's the address of a router at your ISP, not the address
    of your D7800.

     

    > Strangely I can get the router and the NAS, using their own app like
    > genie or dsfinder

     

       A device (router, NAS box, ...) which creates an _outgoing_
    connection to some cloud server somewhere can be contacted by going
    through that cloud server.  Using a web browser to create an _incoming_
    connection directly to the router requires that the router have a public
    IP address.

     

    > > You might talk to your ISP, and ask about getting a public address.
    > This may be the answer

     

       Yup.