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Forum Discussion
Remove or deregister product
I would like to deregter this device to give it to a family member They will need to register it under their own name How do I do this? Thanks
Thanks Schumaku, hopefully they respond to my emails soon!
schumaku wrote:There is no self-service removal from registration. Send an email to customer.support@netgear.com stating the Netgear account, model and serial number.
Be aware devices and warranty is not transferable.
All services are workable independent of the product registration. A factory reset can be required.
Thanks for your assistance Schumaku, hopefully they respond to my emails soon
I stay corrected - appears Netgear has added a user control for removing products from the account:
Please follow the steps listed below to remove products from your account.
Log into my.netgear.com
Scroll down and click View Product button for the product you wish to remove from your account
Scroll down and click "Unregister Product" in grey (below the "Community Links" button)
You will be asked to confirm you want to unregister your product (*Unregistering your product will remove the product from your account. It may be re-registered to the same account. If it is re-registered to another account, any warranty will not be transferable, per the NETGEAR warranty.)
Click "Yes, unregister my product"
If you are still having issues registering or unregistering your devices please check out the KB below as it has an Email address to contact.
https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
Thank You So Much
schumaku wrote:I stay corrected - appears Netgear has added a user control for removing products from the account:
Please follow the steps listed below to remove products from your account.
Log into my.netgear.com
Scroll down and click View Product button for the product you wish to remove from your account
Scroll down and click "Unregister Product" in grey (below the "Community Links" button)
You will be asked to confirm you want to unregister your product (*Unregistering your product will remove the product from your account. It may be re-registered to the same account. If it is re-registered to another account, any warranty will not be transferable, per the NETGEAR warranty.)
Click "Yes, unregister my product"If you are still having issues registering or unregistering your devices please check out the KB below as it has an Email address to contact.
https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
Thank You So Much