NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Cunli52's avatar
Cunli52
Follower
Feb 07, 2021
Solved

Reset security questions

I am trying to access my netgear account in order to block certain websites however I'm not able to answer the two security questions. Where do I go from here? Thanks in advance. 
  • plemans's avatar
    Feb 07, 2021

    The recovery questions are there if you've forgotten the password. 

    Problem is, if you didn't set them up (or don't know them) they still ask the questions but there isn't a correct answer. 

    If that's the case, you'd need to factory reset to get back to the defaults (and reinstall it)