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sjh750's avatar
sjh750
Aspirant
Jun 11, 2018
Solved

RMA Address

I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information? I have my RMA number and s...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 11, 2018

    Hi sjh750, 

     

    You're most welcome. 

     

    Regards, 
    Blanca 
    Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 11, 2018

Hi sjh750, 

 

Welcome to NETGEAR Community! 

 

I have sent you a message. Please check your inbox.


Regards, 
Blanca 
Community Team

  • sjh750's avatar
    sjh750
    Aspirant
    Jun 11, 2018

    Thank you! Replied. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jun 11, 2018

      Hi sjh750, 

       

      You're most welcome. 

       

      Regards, 
      Blanca 
      Community Team

  • broken-router's avatar
    broken-router
    Aspirant
    Jun 27, 2018

    I have completed the online RMA  form and got my RMA number three days ago. I am still waiting for a email response on where to ship my router. Help please.

    • myersw's avatar
      myersw
      Master
      Jun 27, 2018

      Netgear support is a joke anymore. The RMA process should be seamless. All info given at time of the RMA being issued. That is the way any RMA's I have ever done worked. 

       

      With all the support issues I see it will be a long time before I come back. Anyone want a r8000 or r8880p? Make me an offer. 

      • broken-router's avatar
        broken-router
        Aspirant
        Jun 27, 2018

        Thanks. I did see your original post but I was hesitant to use it because I tried looking it up and only found Tracelogix as the address owner.  I would hate to send it to the wrong place. I just find this whole RMA process just unbelievable for a company this big. I guess I’ll just have to keep my fingers crossed and hope I really do get my router fixed and returned.   

  • WCare88's avatar
    WCare88
    Aspirant
    Sep 08, 2018
    Need an address for RMA please!
    • schumaku's avatar
      schumaku
      Guru - Experienced User
      Sep 08, 2018

      Many different addresses, depending on your market, continent, country, area.

      As per the Warranty Return Policy, you need to contact the Customer Service to get an RMA allowance.

      Start about here - it must be a well-kept secret ....:


      myNetgear -> My Support -> [Contact Support] -> Replace my defective product -> select the switch from the product list -> you will get a contact information -> provide some descriptive text ... 

    • Nobodycares123's avatar
      Nobodycares123
      Star
      Sep 08, 2018

      This is the form email they sent. Address included. For USA.

       

      "

      Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.

      Below is the address where you can send the defective product:


      NETGEAR Returns 
      3605 Knight Road, Suite 101 
      Memphis Tennessee (TN), 38118

       

      You may also check the link below for further details on the Netgear Warranty Return Policy.

      http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy

       

      Thank you for choosing NETGEAR."