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Forum Discussion

sjh750's avatar
sjh750
Aspirant
Jun 11, 2018
Solved

RMA Address

I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information? I have my RMA number and s...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 11, 2018

    Hi sjh750, 

     

    You're most welcome. 

     

    Regards, 
    Blanca 
    Community Team

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 24, 2018

Hi kmpyke94947, 


I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

Nobodycares123's avatar
Nobodycares123
Star
Jun 26, 2018

Same here. RMA issued, but I have been waiting to receive shipping information and the address to send it to.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 26, 2018

    Hi Nobodycares123, 

     

    Please message me the case number or RMA number. 

     

    Regards, 
    Blanca 
    Community Team

      • Nobodycares123's avatar
        Nobodycares123
        Star
        Jun 26, 2018

        Are the detachable antennas considered part of the router or are they considered "accessories"? I am not sure if I should pack it with the router for RMA. The instructions on the return policies page did not specify. I understand that we should not include cables, wall bracket and power supplies.

         

        Thanks.