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Forum Discussion

sjh750's avatar
sjh750
Aspirant
Jun 11, 2018
Solved

RMA Address

I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information? I have my RMA number and s...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 11, 2018

    Hi sjh750, 

     

    You're most welcome. 

     

    Regards, 
    Blanca 
    Community Team

Nobodycares123's avatar
Nobodycares123
Star
Jun 26, 2018

Same here. RMA issued, but I have been waiting to receive shipping information and the address to send it to.

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jun 26, 2018

Hi Nobodycares123, 

 

Please message me the case number or RMA number. 

 

Regards, 
Blanca 
Community Team

    • Nobodycares123's avatar
      Nobodycares123
      Star
      Jun 26, 2018

      Are the detachable antennas considered part of the router or are they considered "accessories"? I am not sure if I should pack it with the router for RMA. The instructions on the return policies page did not specify. I understand that we should not include cables, wall bracket and power supplies.

       

      Thanks.

      • Diamond_77's avatar
        Diamond_77
        Aspirant
        Aug 30, 2018
        I would like to know the answer to this too.
    • WTAF's avatar
      WTAF
      Aspirant
      Jun 26, 2018

      I spent 2.5 hours on the phone the other day and finally got someone to honor the warranty on my router that died AT one year (which means I had to call after that one year mark). I got the email to complete the RMA process. I went to the link and was told I would be sent further instructions. I got nothing. So here I am, 4 days into my 10day window to return said router and have no way to know where to send it. I ONLY have the RMA number because I wrote it down from the phonecall. This entire process has been a nightmare. Someone PLEASE give me the address and instructions!