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Forum Discussion
Solved
RMA Address
I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information?
I have my RMA number and s...
Hi sjh750,
You're most welcome.
Regards,
Blanca
Community Team
Here you go:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118
You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you Nobuddycares123. I find the entire RMA system has so many hoops to jump through, and delays after you jump through each hoop, that it must have been designed to discourage warranty claims. Without this community, I would have been dead in the water waiting for an email that probably will never show up.
Again, Thank you for confirming the address.
Just like most other corporations they want as many people disadvantaged as possible so you either run out of warranty, run out of time to sit on the phone, or forget to send the piece back because you didn't get a follow-up email. I mean, it's possible I'm just completely jaded and no harm was meant but it didn't look good when my reply to a couple other threads was deleted because it contained the phone number to call for warranty RMA requests.
I agree customer service in this country isn’t what it used to be. You would think with the increase use of social media, customer service would be more important than ever. From now on I will definitely be doing more online research before making my buying decisions.
On a more positive note I did receive my new replacement router in the mail promptly. So the RMA return address listed above is the correct address.
I received my replacement also. It's just as broken as the one I sent back, so now I can either call back and argue for an hour to convince someone to send me a model that isn't a lemon, give me my money back (neither of which will EVER happen), or go Office Space on this "replacement device". F Netgear!!