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Forum Discussion

sjh750's avatar
sjh750
Aspirant
Jun 11, 2018
Solved

RMA Address

I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information? I have my RMA number and s...
Troubleshooting
  • Blanca_O's avatar
    Blanca_O
    Jun 11, 2018

    Hi sjh750, 

     

    You're most welcome. 

     

    Regards, 
    Blanca 
    Community Team

EBTFPhillip's avatar
EBTFPhillip
Aspirant
Aug 01, 2018

I too am having this issue.  They tried to email me, but it wouldn't go through. 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 01, 2018

    Hello EBTFPhillip

     

    Send me a PM with the RMA details and I will have someone in support follow up with you.

     

    DarrenM 

  • Nobodycares123's avatar
    Nobodycares123
    Star
    Aug 01, 2018

    This is the form email they sent. Address included.

     

    "

    Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.

    Below is the address where you can send the defective product:


    NETGEAR Returns 
    3605 Knight Road, Suite 101 
    Memphis Tennessee (TN), 38118

     

    You may also check the link below for further details on the Netgear Warranty Return Policy.

    http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy

     

    Thank you for choosing NETGEAR."